Disability Support Specialist

  • Southern Oregon University
  • Ashland, OR 97520, USA
  • Jul 12, 2018
Full time Admin-Clerical

Job Description

Working Title
Disability Support Specialist

Posting Number

Job Title
Office Specialist 2

Special Instructions to Applicants
Each applicant is encouraged to provide (preferably as attachments to the online application) the following supplemental documents: (1) letter providing some detail of the applicant's qualifications and interest in the position; (2) current resume/CV; (3) the names, addresses, and telephone numbers of at least three professional references. If you are unable to attach the supplemental materials to the online application please mail to:

Southern Oregon University
Human Resource Services
Churchill Hall, Room 159
1250 Siskiyou Boulevard
Ashland, OR 97520

For inquiries and additional information, please contact: Human Resource Services via email at or by phone at

Appointment Basis
12 months


Disability Resources

Job Location
Ashland (15 A)


Benefits Eligible

Appointment Type

Classified Position Type

Position Summary
The Disability Resources office collaborates with the university community to increase awareness, remove barriers, and promote an inclusive environment for students with disabilities.

The Disability Support Specialist will provide administrative support for all aspects of exam and classroom support, including exam accommodation services, coordination of lecture note-taking services, collaboration with Facilities Maintenance and Planning to place accessible classroom furniture for individual students, and assist with representing the department during registration and orientation and preview days. The position draws on a skill set that comprises database operations, nuanced interpersonal communication, policy implementation, student development, and ability to provide effective consumer service and support in a fast-paced environment with occasional high stress.

Diversity Statement
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.

Minimum Classification Qualifications
Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
An Associate's degree in Office Occupations or Office Technology; OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Position Specific Minimum Qualifications
Experience in maintaining a confidential work environment.
Experience with complex scheduling and program planning requiring extraordinary attention to detail, and ability to perform such tasks with frequent interruptions.

Preferred Qualifications
Bachelor's degree in human service, social sciences, communication, education, or related field.
Experience with student services in a post-secondary setting.
Experience in the provision of testing accommodations and its associated technology.
Knowledge of the applicable policies and procedures governing areas related to the responsibilities of the job.
Demonstrated experience with disability accommodation administration databases, such as Accessible Information Management

This position must possess and maintain a current, valid Driver License.

This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check.

Physical Demands
Ability to visit classrooms; Use computer, telephone and other office equipment.

Knowledge, Skills, and Abilities
Demonstrated communication skills to effectively and professionally communicate, using tact and diplomacy, with students, faculty, and staff, especially including people with disabilities.
Skill to independently draft correspondence pertaining to the operations, policies, and procedures of the functional area, using correct spelling and grammar.
Demonstrated ability to work collaboratively in team-oriented, dynamic, and high energy environment. Attention to detail and the ability to meet deadlines and multitask are essential.
Demonstrated proficiency with spreadsheets, databases, web software, and general navigation of technology.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
Ability to work with a high level of productivity and accuracy/attention to detail.
Excellent organizational and time management skills.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Ability to adapt to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization.
Working knowledge, or ability to quickly learn, university infrastructure, policies and procedures.

Application must be received by:
for priority consideration

Posting Date

Anticipated Appointment Begin Date

Work Hours
Standard work week with some evening and weekend hours

Contact Name for Applicant Questions
Human Resources

Contact Email

Job Duties

Administration of accommodated exams for Southern Oregon University at the Ashland, Higher Education Center, and for distance education students. Uses independent judgment and action in explaining testing procedures to students and faculty, serving as liaison between them as needed, and organizing and scheduling testing times and dates. Serves as proctor for exams and maintains test security and integrity. Ensures availability of any required assistive technology for accommodated exams. Trains, schedules, and monitors readers, scribes, or proctors as needed for accommodated exams.
Percent of total time

Answers inquiries from students, faculty, staff, and the public regarding Disability Resources and campus departments and programs. Schedules appointments for appropriate Disability Resources staff. Routes inquiries to appropriate personnel or departments. Handles check-out and check-in of accommodation-related equipment with students.
Percent of total time

Assists students in following procedures necessary to gain accommodations, including learning how to use accommodation database. Uses judgment in determining when student concerns are urgent and require immediate escalation to other staff.
Percent of total time

Coordinates student participation in note taking accommodations, including matching note takers with appropriate classes, monitoring completion and quality of notes, and providing note takers in good standing with the appropriate rewards.
Percent of total time

Assists with maintenance of Disability Resources website. Maintains confidential records of student accommodations. Implements seating and room accommodations, as requested by students, in cooperation with Facilities.
Percent of total time

To Apply, visit:

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jeid-4ee2c5827b435c4ba92c907ecfb3ed9e Category: Administrative , Keywords: Clerk