Network Engineer (Avaya)

  • Panther Technical
  • Dallas, TX, USA
  • Jul 12, 2018
Information Technology Telecommunications

Job Description

Our financial client in downtown Dallas has an immediate need for a seasoned Network Engineer with particular expertise in Avaya PBX. By federal law, this position requires U.S. citizenship. Network Engineer III - 255400 Estimated Length of Contract Period 6 months Estimated Conversion Salary Range (If Applicable) Up to $100K POSITION SUMMARY: Our client is looking for Network Engineer III who will be responsible for installation, maintenance, and technical support on Avaya Customer Experience and Contact Center systems. RESPONSIBILITIES:
  • Monitor performance and troubleshoot problems that impact switch availability.
  • Perform routine maintenance procedures to ensure system integrity of the phone systems and the adjuncts associated with a large call center environment.
  • Conduct daily health checks on all phone systems and resolve problems detected. Order, provision, and terminate incoming circuits.
  • Administer IP and TDM trunking to maximize bandwidth. Design, edit, and troubleshoot call routing solutions for incoming toll free numbers.
  • Provide operational production support of Avaya Aura media servers and gateways running the latest Communication Manager software in support of a large call center.
  • Design and implement high level ACD routing solutions including Vectors, VDN's, and Hunt groups.
  • Upgrade Avaya Aura systems to the latest version of software.
COMPENTENCIES: Functional Knowledge: Requires comprehensive understanding of concepts and principles within own discipline and knowledge of others. Ensures Accountability: Holds self accountable to meet commitments. Communicates Effectively: Develops and delivers communications that covey a clear understanding of the unique needs of different audiences. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Instills Trust: Gains the confidence and trust of others through honesty, integrity and authenticity. Problem Solving: Identifies and resolves complex technical, operational and organizational problems. EXPERIENCE:
  • Requires experience with Call Center Elite, CentreVu Supervisor, CMS, and Work Force Optimization product suite.
  • Knowledge of VoIP transport protocols and their application to a network.
  • Ability to consult with business units to determine call routing optimization techniques over different voice networks.
  • Ability to troubleshoot and maintain circuits using Avaya and carrier provider tools.
  • Proficient with Avaya Customer Experience products and adjunct platforms for both reporting and recording.
  • Bachelor's Degree in IT or related field. Equivalent education and/or experience may be substituted.
  • Minimum of seven years' experience in large Avaya PBX systems and Adjunct Servers
  • ITIL Certification is a plus.
  • Equivalent education and / or experience may be substituted.
WORK HOURS AND CONDITIONS : 8:00 a.m. to 5:00 p.m., Monday through Friday. On call 24/7. NOTES:
  • This position may be filled at various levels based on candidate experience and department needs.
  • The selected candidate for this position will be required to pass a background and financial credit check.

- provided by Dice Network engineer, Avaya