Account Manager

  • Stanley Black and Decker
  • Lincoln, NE, USA
  • Jun 21, 2018
Full time Consultant

Job Description

STANLEY Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security and operational efficiency. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas: Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow and Supply Chain & Asset Management. These solutions are complemented by consulting, training, implementation and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc. For more information, visit

Position Summary
Sell products and services while delivering exceptional customer service in accordance with Company policies and procedures.

Essential Job Functions
  • Primarily responsible for new account acquisition for direct sales channel wander management, emergency call system and security products.
  • Shared primary responsibility for account development for direct sales channel wander management and emergency call system products.
  • Secondary responsibilities include assistance and support in account retention and customer service activities.
  • Initiate new system, reorder and upgrade sales through pro-active means (outbound calling, mail, email, FAX, etc.)
  • Provide sales literature, product information and produce quotations as necessary to produce enough sales to meet an agreed upon performance standard
  • Promptly respond to sales leads in a designated territory
  • Work with Territory Manager to set up prospective or customer visits
  • Coordinate and administer follow-up activities such as documenting conversations in database, processing quotes/orders and return authorizations, lead tracking, brochure mailings, scheduled call backs or rep visits.
  • Assist with routine polling and surveying of customers to ensure post-installation, -service, and general customer satisfaction
  • Back-up Account Representative duties: process inbound reorders for consumable products related to wander management and emergency call system products, and process return authorizations, handle inbound customer information requests
  • Travel to customer sites and/or trade shows on a limited basis as requested
  • Respond to inbound customer information requests in a timely manner
  • Travel to customer sites and/or trade shows on a limited basis as requested
  • Other duties as assigned
Education / Requisite Skills:
  • College degree or equivalent education and work experience preferred
  • 1-3 years customer service, phone sales and presentation/demonstration experience required
  • Experience managing the administration of a sales territory
  • Ability to successfully sell to a variety of professionals in diverse healthcare and other settings required
  • Professional phone skills with the ability to present to key accounts required
  • Strong verbal and written communication skills required
  • Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training required
  • Ability to calculate quotations and order quantities correctly and enter data into database required
  • Must be a self-starter and self-motivated, with the ability to drive sales to meet and exceed goals
  • A working knowledge of Microsoft Windows, Excel, and Word preferred
  • May need ability to set-up and tear down trade show booths and lift/carry demonstration kits as needed, which may require lifting up to 50 lbs.
  • Must have the ability to travel as needed on a limited basis
  • Valid Drivers License and good driving record is required